I recently faced a scenario where I had to determine the source of a complaint for a specific email on AWeber. It can be disheartening to receive a complaint without knowing its origin. In this article, I will guide you through the process I used to identify the individual behind the complaint on AWeber.
Step 1: Log into AWeber
The first step is to log into your AWeber account. Once you’re logged in, navigate to the “Reports” tab.
Step 2: Find the Complaints
In the “Reports” tab, you’ll see a list of your email campaigns. Look for the campaign in which you received a complaint and click on its name.
Step 3: Locate the Complaint Information
Within the campaign’s report, you’ll find a section called “Complaints”. This section contains information about the complaints that have been received for this campaign.
Step 3.1: View the Complaint Details
Click on the “View Details” link under the “Complaints” section to see more information about the complaints.
Step 3.2: Identify the Complainer
Within the complaint details, you’ll find a list of email addresses that have complained about your email. Look for the email address that matches the complaint you received.
Step 4: Take Action
Once you have identified the complainer, you can take appropriate action. You may want to reach out to them personally to address their concerns, or you may decide to remove them from your email list if their complaints are recurring.
It is important to handle complaints promptly and professionally, as they can impact your sender reputation and the overall perception of your brand.
Conclusion
In this article, I have shared the steps I took to see who complained in AWeber. By following these steps, you can identify the complainer and take appropriate action to address their concerns. Remember to handle complaints with care and use them as an opportunity to improve your email marketing strategy.