How To Use Ringcentral Softphone

How To Articles

The utilization of the RingCentral Softphone has completely transformed my communication with coworkers and customers. This efficient software enables me to effortlessly make and receive calls, send messages, and even hold video conferences. In this piece, I will provide a detailed walkthrough of the setup and usage of the RingCentral Softphone, while also sharing some of my personal tips and experiences.

Getting Started with RingCentral Softphone

Before diving into the details, let me commend RingCentral for their user-friendly interface. Getting started with the RingCentral Softphone was a breeze! Here’s how:

  1. First, visit the RingCentral website and sign up for an account. You can choose from different plans depending on your needs and preferences. Once you’ve completed the sign-up process, you’ll receive a confirmation email with your login credentials.
  2. Next, download and install the RingCentral Softphone on your computer or mobile device. The software is available for Windows, Mac, iOS, and Android.
  3. After installing the softphone, launch the application and log in using your RingCentral credentials.
  4. Upon logging in, you’ll be greeted with a clean and intuitive interface that displays your call history, contacts, and various communication options.

With the initial setup out of the way, let’s explore some of the key features and functionalities of the RingCentral Softphone.

Making and Receiving Calls

One of the primary functions of the RingCentral Softphone is making and receiving calls. To make a call, simply follow these steps:

  1. Click on the “Dial Pad” icon located at the bottom of the softphone interface.
  2. Enter the phone number you wish to dial using the virtual keypad.
  3. Hit the green “Call” button to initiate the call.

When receiving a call, the RingCentral Softphone will display an incoming call notification. You can choose to answer, decline, or redirect the call to voicemail. The softphone also supports call forwarding, call waiting, and caller ID display.

Sending Messages and Conducting Video Conferences

The RingCentral Softphone goes beyond traditional phone calls. It allows you to send messages, both individually and in groups, fostering efficient and streamlined communication within your team.

To send a message:

  1. Click on the “Messages” icon located on the softphone interface.
  2. Select the contact you wish to message from your contacts list.
  3. Compose your message in the provided text box and hit the “Send” button. You can also attach files and documents to your messages.

Additionally, the softphone boasts a robust video conferencing feature, enabling face-to-face meetings with colleagues and clients, regardless of their location. To schedule or join a video conference, simply navigate to the “Meetings” tab and follow the instructions provided.


The RingCentral Softphone has become an indispensable tool in my professional life. Its seamless integration with my communication workflow, combined with its user-friendly interface, makes it a top choice for businesses and individuals alike. Whether you’re making calls, sending messages, or conducting video conferences, the RingCentral Softphone offers a comprehensive solution for all your communication needs.