How To Test Webex Connection

How To Articles

Testing your Webex connection is essential before joining an important meeting or webinar. As someone who has experienced their fair share of tech issues during online meetings, I understand the frustration that comes with a poor connection. In this article, I will guide you through the process of testing your Webex connection to ensure a smooth and seamless experience.

Checking Your Internet Connection

Before diving into testing your Webex connection, it is crucial to ensure that your internet connection is stable. A reliable and high-speed internet connection is vital for a smooth Webex experience. Here’s how you can check your internet connection:

  1. Open a new tab in your web browser and visit a website with high traffic, such as Google or YouTube.
  2. Observe the loading time and performance of the website. If the website loads quickly and you can play videos without buffering, your internet connection is likely to be strong.
  3. If you notice slow loading times or frequent buffering, try resetting your router or contacting your internet service provider for assistance.

Testing Audio and Video

Ensuring that your audio and video are working properly is essential for effective communication during Webex meetings. Follow these steps to test your audio and video:

  1. Open the Webex application on your device.
  2. Click on the “Settings” icon, usually located in the top right corner of the application window.
  3. In the settings menu, select “Audio & Video” to access the audio and video settings.
  4. Click on the “Test” button next to the audio and video options to check if your microphone, speakers, and camera are functioning correctly.
  5. During the test, speak into your microphone and observe if the audio levels are moving. Also, ensure that your camera is displaying a clear and properly lit image.

Joining a Test Meeting

Webex provides a built-in feature called “Test Meeting” that allows users to check if their connection can handle a meeting without any issues. Here’s how to join a test meeting:

  1. Open the Webex application or go to the Webex website.
  2. Click on the “Join” or “Join Meeting” button.
  3. Enter the test meeting ID, which is usually provided on the Webex website or by your meeting host.
  4. Click on “Join Meeting” and wait for the meeting to start.
  5. During the test meeting, pay attention to any audio or video issues, such as poor quality, echo, or lag. Make sure to test your microphone, speakers, and camera.

Common Troubleshooting Steps

If you encounter any issues during the test meeting, try the following troubleshooting steps:

  1. Check your device’s audio and video settings to ensure they are configured correctly.
  2. Verify that your microphone, speakers, and camera are properly connected to your device.
  3. Restart the Webex application or your device if you experience any technical glitches.
  4. If the issues persist, reach out to the Webex support team for further assistance.


Testing your Webex connection before important meetings or webinars is crucial to avoid any technical difficulties. By following the steps outlined in this article, you can ensure a smooth and uninterrupted Webex experience. Remember, a stable internet connection and properly functioning audio and video are key to effective communication in the digital realm.