How To Program A Pause On Microsoft Teams Speed Dial

How To Articles

I recently discovered a nifty feature on Microsoft Teams that allows users to program a pause on their speed dial. This feature can come in handy when making calls to automated systems or when you need to enter an extension or code after dialing a number. In this article, I will guide you through the process of programming a pause in your Microsoft Teams speed dial and share some personal insights along the way.

Setting Up the Speed Dial

Before we can program a pause, we need to set up the speed dial on Microsoft Teams. Here’s how:

  1. Launch the Microsoft Teams desktop app and sign in to your account.
  2. In the left sidebar, click on the Calls tab.
  3. Click on the Speed Dial option at the top of the screen.
  4. Click on the “+” button to add a new contact to your speed dial.
  5. Enter the name and phone number of the contact you want to add, and click Save.

Once you have added your desired contacts to the speed dial, we can move on to programming a pause.

Programming a Pause

To program a pause in your speed dial number, follow these steps:

  1. Go back to the Speed Dial section in the Calls tab of Microsoft Teams.
  2. Find the contact you want to modify and click on the Edit button (pencil icon) next to their name.
  3. In the Phone Number field, add a comma (,) where you want the pause to occur.
  4. Specify the duration of the pause. For example, if you want a 2-second pause, add “,2” after the comma.
  5. Click Save to apply the changes.

For example, let’s say you want to call an automated system that requires you to enter an extension number after dialing the main number. You can program a pause after dialing the main number and then enter the extension when prompted.

My Personal Experience

As a frequent user of Microsoft Teams for work, I often find myself needing to navigate through various automated phone systems. The ability to program a pause on the speed dial has been a game-changer for me.

Before discovering this feature, I would have to manually dial the main number and then wait for the automated system to prompt me to enter the extension. It was time-consuming and often led to missed opportunities or frustrating experiences.

Now, with the pause feature, I can program the main number along with the necessary pause duration, and Microsoft Teams takes care of the rest. It saves me time, eliminates the risk of missing an extension prompt, and streamlines my phone interactions.


Programming a pause on Microsoft Teams speed dial is a simple yet powerful feature that can greatly enhance your calling experience. By taking advantage of this feature, you can navigate through automated systems more efficiently and save valuable time in your day-to-day communications.

Give it a try and see how it improves your workflow. Happy dialing!