How To Fix Shopify Login Page Not Working

How To Articles

Have you ever encountered an issue with your Shopify login page not working? I understand how frustrating it can be when you’re unable to access your Shopify admin and manage your online store. But fear not, as I’m here to guide you through the process of fixing this issue.

Identifying the Problem

The first step in resolving any issue is to identify the root cause. There could be several reasons why your Shopify login page is not working. Let’s explore some common causes:

  1. Incorrect URL: Make sure you are using the correct URL to access your Shopify admin page. It should be something like Check for any typos or misspellings.
  2. Browser Compatibility: Ensure that you are using a supported browser and that it is up to date. Shopify recommends using Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
  3. Cache and Cookies: Clear your browser’s cache and cookies, as they can sometimes interfere with the login process. You can usually find this option in your browser’s settings under “Privacy” or “History.”
  4. Internet Connection: Check your internet connection to ensure that you have a stable and secure connection. A weak or unstable connection can cause login issues.

Resolving the Issue

Now that we have identified some possible causes, let’s move on to resolving the issue:

1. Check the URL

Double-check the URL you are using to access your Shopify admin page. Make sure there are no typos or misspellings. If you are not sure about the correct URL, you can always visit the Shopify website and click on the login button to be redirected to the login page.

2. Clear Cache and Cookies

To clear your browser’s cache and cookies, follow these steps:

  1. Open your browser’s settings.
  2. Navigate to the “Privacy” or “History” section.
  3. Look for an option to clear browsing data.
  4. Select the appropriate checkboxes for clearing cache and cookies.
  5. Click on the “Clear” or “Delete” button to proceed.

3. Try a Different Browser

If clearing cache and cookies didn’t solve the issue, try accessing your Shopify admin page using a different browser. This will help determine if the problem is specific to one browser or if it’s a more general issue.

4. Check Your Internet Connection

Ensure that you have a stable and secure internet connection. You can try restarting your router, connecting to a different network, or using a wired connection if you’re currently on a wireless one.


Dealing with a non-functional Shopify login page can be a frustrating experience. However, by following the steps outlined above, you should be able to identify and resolve the issue in no time. Remember to double-check the URL, clear cache and cookies, try a different browser, and ensure a stable internet connection. If the problem persists, don’t hesitate to reach out to Shopify’s support team for further assistance.