How To Fix Microsoft Teams Status Unknown

How To Articles

I have recently encountered the frustrating problem of Microsoft Teams displaying a status of “Unknown”. It can be extremely frustrating when attempting to communicate with coworkers or work together on projects, only to be left unaware of their availability. After some experimentation, I was able to discover potential solutions to this issue. In this article, I will guide you through the troubleshooting steps I took to address the “Microsoft Teams status unknown” problem.

1. Restart Microsoft Teams

Like many software-related issues, a simple restart can often do the trick. Close Microsoft Teams completely and then reopen it. This will refresh the application and may resolve the status unknown problem.

2. Check Your Network Connection

Issues with your network connection can sometimes interfere with the proper functioning of Microsoft Teams and cause the status to show as unknown. Make sure you have a stable internet connection and try restarting your router or connecting to a different network if possible.

3. Clear Microsoft Teams Cache

Clearing the cache can help resolve various issues with Microsoft Teams, including the status unknown problem. Here’s how to do it:

  1. Close Microsoft Teams.
  2. Press Win + R to open the Run dialog box.
  3. Type %appdata%\Microsoft\Teams and press Enter.
  4. Delete all the files and folders inside the “Teams” folder.
  5. Open Microsoft Teams again and check if the status unknown issue persists.

4. Update Microsoft Teams

Keeping your software up-to-date is essential for optimal performance and bug fixes. Check if there are any pending updates for Microsoft Teams and install them. An outdated version of the application can sometimes cause status unknown issues.

5. Contact Microsoft Support

If none of the above solutions work, it’s time to seek help from the experts. Reach out to Microsoft Support and provide them with detailed information about your issue. They may have additional troubleshooting steps or be able to provide a specific fix for your problem.


Dealing with the Microsoft Teams status unknown problem can be frustrating, but with a few troubleshooting steps, you can resolve the issue and get back to collaborating seamlessly. Start by restarting Microsoft Teams and checking your network connection. Clearing the cache and updating the application can also help. If all else fails, don’t hesitate to contact Microsoft Support for further assistance. Happy collaborating!