Have you ever experienced the infuriating message “Ad Account Not Found” while attempting to advertise on Instagram? Believe me, I have faced this problem as well! In this article, I will discuss my own experiences and offer practical advice on resolving this issue.
Understanding the Issue
First, let’s understand why this error occurs. The “Ad Account Not Found” message typically pops up when there is a discrepancy between your Instagram Business account and your Facebook Business Manager account. Instagram advertising is managed through Facebook’s ad platform, so any issues with your Facebook account can affect your ability to run ads on Instagram.
Step-by-Step Fix
Here’s a step-by-step guide to fixing the “Ad Account Not Found” error:
- Check Your Facebook Business Manager: Log in to your Facebook Business Manager account and ensure that you have access to the correct ad account. If you don’t have a Facebook Business Manager account yet, create one and link it to your Instagram Business account.
- Verify Your Instagram Account: In the Facebook Business Manager, make sure that your Instagram account is properly linked and verified. To do this, go to the Business Settings, select “Instagram Accounts,” and follow the verification process.
- Reconnect Your Instagram Account: If your Instagram account was previously connected and then disconnected, try reconnecting it. Go to the “Ad Accounts” section in Business Settings, select “Add,” and choose your Instagram account from the list.
- Check Permissions: Make sure that you have the necessary permissions to access and run ads on Instagram. In the Facebook Business Manager, go to the Business Settings, select “Users,” and ensure that your account has the proper roles and permissions.
- Clear Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve technical issues. Try logging out of all Facebook and Instagram accounts, clear your cache and cookies, and then log back in.
After following these steps, try running your Instagram ads again. In most cases, the “Ad Account Not Found” error should be resolved. However, if the issue persists, you may need to reach out to Facebook’s support team for further assistance.
Conclusion
Dealing with the “Ad Account Not Found” error on Instagram can be frustrating, but it’s not an unsolvable problem. By following the steps outlined in this article, you can troubleshoot and fix the issue yourself. Remember to double-check your account settings, permissions, and clear cache and cookies if needed. With a little patience, you’ll be back to advertising on Instagram in no time!