How To Create A Ticket In Wrike

How To Articles

Generating a ticket on Wrike is a straightforward yet effective method for managing your tasks and working harmoniously with your team. As an experienced Wrike user, I can confidently attest to its ability to enhance productivity and assist with organization. In this piece, I will walk you through the procedure of creating a ticket on Wrike, while also sharing my personal thoughts and observations.

Step 1: Accessing Wrike

First and foremost, you need to access Wrike. Open your preferred web browser and navigate to the Wrike website. If you haven’t already, sign in to your account using your credentials. Once you’re in, you’ll see the familiar Wrike interface with all your projects and tasks neatly organized.

Step 2: Creating a New Task

To create a ticket in Wrike, you need to create a new task. In Wrike, tasks represent the individual items that make up your project. To create a new task, simply click on the “New Task” button, usually located at the top left corner of the screen. Alternatively, you can use the keyboard shortcut “T” to bring up the task creation dialog.

Step 3: Adding Ticket Details

Once you’ve opened the task creation dialog, you’ll be presented with a form where you can provide all the necessary details for your ticket. Start by giving your ticket a clear and concise title that accurately describes the task at hand. This will make it easier for you and your team to understand the purpose of the ticket.

Next, you can add a more detailed description to provide additional context or instructions for the ticket. This is where you can get creative and add your personal touch. Feel free to include any relevant information, such as background details, specific requirements, or even personal notes that will help you or your team members better understand the task.

Additionally, you can assign the ticket to a specific team member by selecting their name from the assignee dropdown menu. This ensures that the right person is responsible for completing the task. You can also set a due date to keep track of deadlines and prioritize your work accordingly.

Step 4: Collaborating with Your Team

One of the great features of Wrike is its ability to facilitate collaboration among team members. You can use the comments section within the ticket to communicate with your team and provide updates or ask for clarification. This is where you can really add your personal touch and commentary. Share your thoughts, ask questions, or provide suggestions to make the collaboration more interactive and engaging.

Furthermore, you can use the @mention feature to tag specific team members in your comments. This ensures that they receive a notification and are aware of any updates or requests related to the ticket. It’s a great way to keep everyone on the same page and foster effective communication within your team.

Step 5: Tracking Progress and Completing the Ticket

As you and your team work on the ticket, you can track its progress by updating its status. Wrike provides a variety of status options, such as “To Do,” “In Progress,” and “Completed.” By regularly updating the status of your ticket, you can easily monitor its progress and ensure that everything is on track.

Once the ticket is completed, you can mark it as “Completed” and move on to the next task. This sense of accomplishment and progress can be quite motivating, especially when you have multiple tickets to tackle. Celebrate your achievements, no matter how small they may seem, and share your personal commentary on the ticket’s outcome. Your personal touch can go a long way in fostering a positive and collaborative work environment.


Creating a ticket in Wrike is a straightforward process that can greatly enhance your project management and collaboration efforts. By following the steps outlined above, you can create clear and concise tickets, add your personal touch and commentary, collaborate effectively with your team, and track the progress of your tasks. Wrike has truly revolutionized the way I work, and I hope these insights and tips will help you make the most out of this powerful project management tool as well.