How To Add Users To Hubspot Crm

How To Articles

Incorporating new users into the HubSpot CRM system is a crucial measure for optimizing your sales and marketing endeavors. As a skilled HubSpot user, I have personally witnessed the advantages of including users and utilizing the platform to its maximum capacity. This article will lead you through the steps of adding users to HubSpot CRM and offer valuable advice for enhancing your team’s efficiency.

Step 1: Accessing User Management

To add users to HubSpot CRM, you need to have the necessary permissions as an administrator or Super Admin. Start by logging into your HubSpot account and navigating to the main dashboard. From there, click on the “Settings” tab located in the top-right corner of the screen. Scroll down and select “Users & Teams” under the “Manage” section.

Step 2: Adding New Users

Once you are on the Users & Teams page, you will see a list of all existing users in your CRM. To add a new user, click on the “Create user” button. A pop-up window will appear, prompting you to enter the user’s details.

Fill in the required information for the new user, such as their first name, last name, email address, and role. HubSpot offers a range of user roles, including Administrator, Marketing, Sales, Service, and Custom roles. Select the appropriate role based on the user’s responsibilities within your organization.

Additionally, you have the option to add the user to teams within your CRM. This feature allows you to assign specific permissions and access levels to different teams, ensuring efficient collaboration and data management.

Once you have entered all the necessary details, click on the “Create user” button to add the new user to your HubSpot CRM.

Step 3: Setting User Permissions

After adding a new user, you may need to adjust their permissions to ensure they have the appropriate level of access. To do this, click on the user’s name in the Users & Teams list. This will take you to the user’s profile page.

On the user’s profile page, scroll down to the “Permissions” section. Here, you can configure the user’s access to various features and data within HubSpot. You can grant or restrict permissions for contacts, companies, deals, tasks, reports, and more. Take the time to carefully evaluate each permission setting and customize them according to the user’s role and responsibilities.

Remember to click on the “Save” button after making any changes to the user’s permissions to ensure that the modifications take effect.

Step 4: Onboarding and Training

Adding a user to HubSpot CRM is just the first step. To maximize the value of the platform, it’s crucial to provide thorough onboarding and training to new users.

During the onboarding process, explain the key features and functionalities of HubSpot CRM, as well as any specific workflows or best practices your team follows. Encourage new users to explore the HubSpot Academy, which offers free training courses and certifications on various aspects of the platform.

Consider conducting regular training sessions or providing access to online resources that help users enhance their HubSpot skills. Remember, the more knowledgeable and confident your team members are in using the CRM, the better they can leverage its capabilities to drive growth and success.


Adding users to HubSpot CRM is a straightforward process that can significantly enhance your team’s productivity and collaboration. By following the steps outlined in this article and providing comprehensive onboarding and training, you can ensure that your team gets the most out of HubSpot CRM.