How To Add Salesforce To Microsoft Teams

How To Articles

Incorporating Salesforce into Microsoft Teams can significantly improve your efficiency and teamwork abilities. As someone who is familiar with and has utilized both tools extensively, I can affirm that merging Salesforce with Microsoft Teams can make a huge difference. In this article, I will lead you through the sequential procedure of adding Salesforce to Microsoft Teams, along with my own personal anecdotes and perspectives.

The Benefits of Integrating Salesforce with Microsoft Teams

Before we dive into the nitty-gritty of the integration process, let’s first explore the benefits of combining Salesforce and Microsoft Teams. By integrating these two powerful tools, you can:

  1. Streamline Communication: With Salesforce integrated into Microsoft Teams, you can communicate seamlessly with your team members, accessing Salesforce data directly within the Teams interface.
  2. Improve Collaboration: Collaborating on Salesforce records becomes effortless as you can share and discuss relevant information within Teams channels.
  3. Enhance Productivity: With Salesforce’s CRM capabilities integrated with Teams’ chat and collaboration features, you can access and update customer information without leaving Teams, saving valuable time and effort.

Step-by-Step Guide: Adding Salesforce to Microsoft Teams

Now that we understand the advantages, let’s get into the detailed process of integrating Salesforce with Microsoft Teams:

Step 1: Install Salesforce App in Microsoft Teams

To begin, open Microsoft Teams and navigate to the App Store. Search for the Salesforce app and click on “Add” to install it. Once installed, the Salesforce app will appear in your Teams sidebar.

Step 2: Connect Salesforce with Microsoft Teams

Next, click on the Salesforce app in the sidebar to open it. You will be prompted to sign in to your Salesforce account. Enter your Salesforce credentials and click “Authorize” to grant access to your Salesforce data within Teams.

Step 3: Customize Salesforce Tabs

After connecting Salesforce with Microsoft Teams, you can customize the Salesforce tabs according to your needs. Simply click on the “+” icon in the Teams channel where you want to add Salesforce, select “Salesforce” from the list of available apps, and choose the specific Salesforce data you want to access.

Step 4: Collaborate and Work with Salesforce in Teams

Once you have added Salesforce tabs to your Teams channels, you can start collaborating and working with Salesforce data directly within Teams. You can view and edit Salesforce records, create new records, and even initiate Salesforce workflows – all without leaving the Teams interface.

My Personal Experience with Salesforce in Microsoft Teams

As someone who frequently uses both Salesforce and Microsoft Teams, I can attest to the incredible value of integrating these platforms. The ability to access and collaborate on Salesforce data within Teams has significantly improved my workflow and efficiency.

For example, during team meetings in Teams, we can now easily reference Salesforce data related to a specific client or project without switching between multiple applications. This seamless integration has eliminated the need for constant context-switching, allowing us to focus on important discussions and make informed decisions in real-time.

Furthermore, the customization options offered by Salesforce tabs in Teams have allowed me to tailor the integration to my specific needs. I can choose to display relevant Salesforce dashboards, reports, or specific records, ensuring that I have quick access to the most critical information at all times.


Integrating Salesforce with Microsoft Teams is a smart move for individuals and teams looking to enhance productivity and collaboration. By following the step-by-step guide outlined in this article, you can easily add Salesforce to Microsoft Teams and unlock the full potential of both platforms.

From my personal experience, I can testify that this integration has been a game-changer for me and my team. The ability to seamlessly collaborate on Salesforce records within Teams has revolutionized our workflow and improved our overall efficiency. Give it a try, and I’m confident you’ll experience similar positive outcomes!