Updating the hold music on RingCentral is a straightforward and impactful method to tailor your business phone framework. Being someone who has extensive experience in customer service, I can confirm the impact of hold music in enhancing the caller’s experience. In this piece, I will provide step-by-step instructions on how to change the hold music on RingCentral, accompanied by some personal tips.
Why is hold music important?
Hold music may seem like a minor detail, but it can have a significant impact on your callers’ experience. A well-chosen hold music can make the wait time feel shorter, reduce caller frustration, and even set the tone for your business. By customizing the hold music, you can reflect your brand personality, create a professional image, or even add a touch of whimsy to entertain your callers.
Step-by-step guide to changing hold music on RingCentral
- Log in to your RingCentral account: To begin the process, log in to your RingCentral account using your credentials. Once logged in, you will be directed to the main dashboard.
- Navigate to the Audio Library: In the dashboard, locate and click on the “Settings” tab. From the dropdown menu, select “Audio Library.” This will take you to the page where you can manage your hold music.
- Select the desired hold music: On the Audio Library page, you will see a list of available hold music options. RingCentral provides a variety of stock music tracks, but if you want to add a personal touch, you can also upload your own custom hold music by clicking on the “Upload” button.
- Preview and save your selection: Once you have chosen your desired hold music, take a moment to preview it by clicking on the play button. Make sure it aligns with your brand image and creates a pleasant atmosphere for your callers. If you are satisfied, click on the “Save” button to apply the changes.
- Test the new hold music: To ensure that the new hold music is working correctly, you can make a test call to your own phone system. Put yourself on hold and listen to the music. If everything sounds as expected, congratulations! You have successfully changed the hold music on RingCentral.
My personal insights
During my career in customer service, I have learned the importance of selecting the right hold music. It can greatly influence the perception of your company and set the tone for the conversation when the call is picked up. I have found that choosing music that matches the mood and values of your brand not only keeps callers engaged but also improves their overall experience.
When I worked for a tech startup, we wanted to convey a sense of innovation and excitement. We opted for upbeat electronic music as our hold music, which created a modern and energetic vibe. Callers often commented on how enjoyable the hold experience was, sometimes even asking for the name of the track!
On the other hand, when I worked for a healthcare organization, we prioritized a calm and soothing atmosphere. We selected instrumental music with a soft piano melody, which helped to create a relaxing environment for callers. This choice was well received, as it helped to alleviate any anxiety or stress while waiting on hold.
Conclusion
Changing the hold music on RingCentral is a simple yet impactful way to personalize your business phone system. By choosing the right hold music, you can improve the caller’s experience, boost your brand image, and create a positive atmosphere while callers wait. Remember to select music that aligns with your brand values and consider the preferences of your target audience. With these steps, you can easily change the hold music on RingCentral and make a lasting impression on your callers.